Ferreirov & Co Customer Support
Frequently Asked Questions
Do you ship internationally?
As of right now, we do not offer international shipping. However, this policy may change in the future. Please stay updated with us for any updates regarding international shipping options.
Where is Ferreirov based?
Ferreirov is an online-only jewelry company based in Miami. Our designs are available exclusively through our website.
Do you offer customization options for your jewelry?
Yes, we specialize in creating custom pieces tailored to your preferences. Whether modifying an existing design or creating something entirely new, our team can bring your vision to life. Just send an email with your idea or drawing to info@ferreirov.com
How long does it take to create a custom piece of jewelry?
The timeframe varies based on design complexity and material availability. Typically, custom pieces take between 4 to 6 weeks to complete. Sometimes sooner
What metals do you use for your jewelry?
We primarily use silver and gold (including white gold, yellow gold, and rose gold) for our jewelry pieces. Each piece is stamped to indicate the type and purity of the metal used.
How new is Ferreirov as a jewelry brand?
While the name Ferreirov is new, it represents a branch of our family-owned jewelry business with over 40 years of experience in the industry. Our legacy ensures a rich heritage of craftsmanship and expertise in creating fine jewelry.
What is Ferreirov's refund policy?
We offer a full refund (minus shipping costs) within 14 days of receipt for any item returned in its original condition and packaging, and without any damage.
Are custom-made pieces refundable?
Custom-made items are not eligible for refunds. Each custom piece is crafted specifically according to your preferences and specifications, making it unique and tailored exclusively for you.